Are you a highly motivated, creative and hardworking individual with a passion for people?
Are you looking for an exciting new opportunity to be part of making history?
If you answered yes then this is for you… IKEA is coming to Chile, Colombia and Peru and you can be part of our growing family!
What we’re looking for
We want to give realistic and honest people the chance to grow, both professionally and personally. We’re looking for that special person who, like us, is passionate for home furnishing, thinks out of the box, wants to always surpass our costumer’s expectations, loves teamwork and leads by example. Passionate about the behaviors and life at home of the many people and the trends that influences them with a strategic thinking and pragmatic approach.
Common sense and great human quality are part of our everyday life, and it’s why we believe that people and their values are more important than their CVs. We are inviting you to challenge yourself and see things differently with us.
Position: Internship – Customer Experience area IKEA Chile, Colombia & Peru.
Direct Report: Customer Experience Manager IKEA Chile, Colombia and Peru.
Based On: IKEA Service Office, Santiago Chile.
¡IKEA is arriving to South America!
IKEA is a group of humble and enthusiastic people that share the same vision, to create a better everyday life for the many people. We are guided by our values, our passion for home furnishing, and the goal to be a “global leader in life at home”.
At IKEA we believe in constant learning. This is how we develop inspired collaborators who grow as individuals and be committed to create a “better everyday life” for our customers and ourselves.
As internship project, we look to secure to have smooth and omnichannel customer centric processes. For this propose, you will map all the customer journeys and translate them into business requirements and relevant documentation needed to secure the right implementation of the experience designed to our customers.
Purpose of the Functions:
• Mapping and documenting relevant customers journeys based on current information
• Identifying customer expectations gaps
• Gather all the additional information needed to design the improvements on current customer journeys
• Improve current processes based on customer insights
• Documenting policies and processes of the customer experience area
Core Competences, Experience and Skills:
• Fluent in English, both written and spoken.
• Self-managed, goal oriented, proactive and passionate for people development.
• Good social and communication skills.
• Studies: Business administration / Design or a career in the field.
• Availability of practice for a period of 6 months.
• Desirable: Excel medium and use of any software to map processes
Procedure to apply: If you are interested to apply for this position, send an email with the subject “Práctica Laboral Operations” and your resume to Elías Riquelme
Application Deadline: May 31st, 2021.
